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STO Fire Impact, Telkomsel Service in Sumatra Down

STO Fire Impact, Telkomsel Service in Sumatra Down

JAKARTA – A fire broke out in the area of ​​PT Telkom’s High Performance Back Bone (HPBB) building in Pekanbaru City, Riau. The incident resulted in the paralysis of the telecommunications network for Telkom customers in the Sumatra and Riau Islands regions.

Launch from Among, a fire incident occurred around 14:40 WIB at one of the Telkom Automatic Telephone Center (STO) facilities. There were no fatalities in the incident

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However, Telkom apologized for the service interruption that occurred due to the incident. Where Telkomsel services, especially in the North and Central Sumatra region, experienced disruption.

“On behalf of TelkomGroup management, we apologize to customers especially those affected by this inconvenience,” said Telkom Corporate Communication Vice President Arif Prabowo in his written statement, Tuesday, August 11.

Regarding the cause of the fire, it is still in the process of investigating the company’s internal parties. Meanwhile, the Telkom technician team is still trying their best to restore the overall service so that it can run normally again.

Service interruption

A number of telecommunication network subscribers, Telkom and Telkomsel, in the Sumatra and Riau Islands region experienced disruption. This complaint was also felt by a number of consumers from Aceh to Padang.

Not a few of them expressed their complaints on Twitter, by mentioning @telkomsel and telkomcare. As a result, Telkomsel’s hashtag was ranked first on Twitter’s trending topic.

“The entire Riau Islands are affected, down to Lingga, Natuna, Anambas. I am lucky that there are two operator cards, so I know better information about this interference, “commented the netizen.

Twitt

The English and Chinese versions are automatically generated by the system. So there may still be inaccuracies in translating, please always see Indonesian as our main language. (system supported by DigitalSiber.id)

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